This privacy statement for Delta Express EU Sp. z.o.o. (“we,” “us,” or “our”) describes how, when, and why we collect, store, utilize, and share (“process”) your data as you interact with our services (“Services”), which includes instances such as:
- Navigating our webpage at https://deltaexpresseu.pl/pl/ or any other site we operate that references this privacy statement.
- Interacting with us through various other channels, including sales, marketing, or events.
- Establishing cooperation with us and its implementation, including settlement of cooperation, and using our Services.
If our privacy approach is not to your liking, we advise against utilizing our Services. For further questions or concerns, feel free to reach out to us at hr@deltaexpresseu.com.
Providing personal data is voluntary, however, it is a condition for establishing cooperation and/or using our services.
Brief Overview of Essential Points:
- Types of Personal Information Processed: Your personal information may be processed by us during your interaction with our Services, based on your activities, choices, and the features you engage with.
- Processing of Sensitive Personal Data: We do not handle sensitive personal information.
- Purpose and Method of Processing Your Data: Our processing of your data aims to establish and implement cooperation, including deliver, enhance, and manage our Services, communicate with you, prevent fraud, secure our operations, and adhere to legal obligations. We process your data only on a lawful basis.
- Disclosure of Personal Information: Under certain circumstances and to specific third-party entities, we may disclose personal information.
- Your Privacy Rights: Under the provisions of GDPR, you are granted specific rights concerning your personal data.
- Exercising Your Privacy Rights: You can exercise your rights most efficiently by submitting a data subject access request or contacting us directly. We will address any requests in conformity with the relevant data protection regulations. We would always be available to answer any questions you may have about the principles of personal data processing.
This document constitutes the information clause referred to in Articles 12 and 13 of the GDPR
Contents:
- ADMINISTRATOR INFORMATION AND CONTACT DETAILS INFORMATION WE COLLECT
- INFORMATION WE COLLECT
- HOW WE PROCESS YOUR DATA
- LEGAL GROUNDS FOR PROCESSING PERSONAL INFORMATION
- PERSONAL INFORMATION DISCLOSURE
- COOKIES AND TRACKING TECHNOLOGIES
- DATA RETENTION PERIOD
- DATA PROTECTION MEASURES
- INFORMATION FROM MINORS
- YOUR PRIVACY RIGHTS
- UPDATES TO THIS POLICY
1. Administrator information and contact details
The Administrator of the personal data is:
Delta Express EU Sp. z.o.o z siedzibą w Bydgoszczy
ul. Gdańska 143/8C, 85-022 Bydgoszcz
Contact details of the Administrator:
Tel: +48 12 396 6690
E-mail: hr@deltaexpresseu.com
We act as the “data controller” for the personal information of European Economic Area residents.
We have designated Alla Zaviryuha as our representative in the EEA. You can reach out
to them directly regarding how we handle your information or via mail at: a.zaviryuha@deltaexpresseu.com
2. Information we collect
Disclosing Your Personal Data to Us
Your personal information is collected through your voluntary submissions to us.
We gather personal data that you willingly provide when seeking details about our services and products, participating in our Service activities, or reaching out to us directly.
Information You Supply: The type of personal information we collect hinges on your interactions with us and the Services, including your selections and the products and features you utilize. We may gather personal data such as:
- Full names
- Contact numbers
- Email IDs
- Usernames
- Preferences for communication
- Data for contact or authentication purposes
- Data contained in business registers, and other public records.
- Data contained in transport documentation.
We do not handle sensitive personal data. All personal data you share with us must be accurate, complete, and kept current, and you should inform us of any modifications to your personal information.
Systematic Data Collection
We do not handle sensitive personal data. All personal data you share with us must be accurate, complete, and kept current, and you should inform us of any modifications to your personal information.
Like numerous companies, we gather information via cookies and comparable technologies.
- Log and Usage Information: Our servers automatically log service-related, diagnostic, usage, and performance data when you access our Services. This may cover your IP address, device specifics, browser type, settings, and information about your activity in the Services (such as timestamps of use, viewed pages and files, searches, and other actions you undertake, including features used), as well as device event data (e.g., system activity, error reports, and hardware settings).
- Device Information: We collect data about the device you utilize to access the Services, which may include the IP address (or a proxy server), device and application identification numbers, location, browser type, model of hardware, your ISP or mobile carrier, operating system, and system configuration.
- Location Information: We obtain data regarding your device’s location, which may be precise or imprecise. The extent of location data we collect is contingent on the device type and settings when accessing our Services. Technologies such as GPS may be employed to gather geolocation data indicating your current location (determined by your IP address).
You have the option to prevent us from collecting this data by denying access to the information or disabling the location settings on your device, though this may affect certain Service functionalities.
3. How we process your data
We utilize your data to provide, manage, and safeguard, realized our Services, communicate with you, ensure security and fraud prevention, and adhere to legal requirements.
We utilize your data to provide, manage, and safeguard, realized our Services, communicate with you, ensure security and fraud prevention, and adhere to legal requirements.
- Service Provision and Facilitation: Your data may be used to deliver and streamline the provision of services you’ve requested.
- User Inquiry Response and Support: We handle your data to address your questions and resolve any issues with the services you’ve engaged with.
- Administrative Communications: Your information is used to convey important updates about our products and services, including changes to our terms, conditions, and policies.
- Feedback Requests: When necessary, your information is processed to solicit your feedback and to communicate with you regarding your experience with our Services.
- Service Security: Part of our data processing includes measures to maintain the safety and security of our Services, encompassing fraud monitoring and prevention.
- Trend Analysis: We analyze how you utilize our Services to grasp usage patterns and improve our offerings.
- Vital Interests Protection: In urgent situations, we may process your data to safeguard the vital interests of an individual, such as preventing harm.
- Performance of Contracts and Legal Obligations: We process your data to fulfill our contracts with you and to comply with our legal requirements. This includes processing data to perform requested services, issue invoices, keep records,and comply with legal regulations, such as tax and accounting regulations.
4. Legal grounds for processing personal information
We only handle your personal information when deemed necessary and upon having a lawful basis under relevant laws. This includes scenarios such as with your consent, for legal compliance, to provide services under contract, to safeguard rights, or for our legitimate business purposes.
Under regulations like the General Data Protection Regulation (GDPR), we are obligated to detail the lawful grounds upon which we process your personal information. Accordingly, we may process your personal data based on the following legal foundations:
- Consent: Your personal information may be processed if you have granted us explicit permission for a specific use. You retain the right to revoke your consent at any time.
The legal basis for processing in such a situation is Article 6(1)(a) of the GDPR. - Contractual Necessity: We might process your personal data when it’s essential for fulfilling our contractual commitments to you, including delivering our Services or in response to your requests before formalizing a contract.
The legal basis for the processing of personal data is Article 6(1)(b) of the GDPR. - Legitimate Interests: Your information could be processed when it’s considered necessary for our valid business interests, provided these interests do not override your own rights and freedoms. This can include processing for purposes like:
1) Enhancing our Services to better engage and retain users.
2) Identifying and mitigating fraudulent activities.
3) Optimizing user experience based on how our services and products are utilized.
The legal basis for the processing of personal data is Article 6(1)(f) of the GDPR. - Legal Obligations: There may be instances where processing your information is necessary for us to adhere to our legal responsibilities, such as cooperating with law enforcement, asserting or defending legal claims, or presenting information in legal proceedings we’re involved in.
The legal basis for the processing of personal data is Article 6(1)(c) of the GDPR. - Vital Interests: We may also process your data when necessary to protect your or another individual’s crucial interests, particularly in situations that pose a potential risk to someone’s safety.
The legal basis for such processing is Article 6(1)(d) of the GDPR.
5. Personal information disclosure
In certain situations, detailed below, we might disclose information to specific and to specific third-party entities:
Third-Party Collaborations: Your personal information can be shared with external vendors, consultants, and other third-party service providers (“third parties”) who execute tasks on our behalf, necessitating access to such information. We may share personal data with third parties, including, but not limited to:
- Advertising Networks
- Cloud Services
- Tools for Communication and Collaboration
- Data Analytics Providers
- Data Storage Services
- Payment Processing Services
- Performance Monitoring Applications
- Retargeting Platforms
- Sales and Marketing Tools
- Social Media Platforms
- Testing Applications
- Services for User Account Registration and Authentication
- Web Hosting Services
- Law firms
- Courier companies
- Insurers
- Accounting entities
- Communication service providers
- Other entities, if necessary for cooperation purposes.
Specific Sharing Scenarios:
- Google Analytics Usage: Your information might be shared with Google Analytics to track and analyze service usage. To opt out of Google Analytics tracking across the Services, visit their opt-out page. For detailed Google privacy practices, refer to the Google Privacy & Terms web page.
- Google Maps Platform APIs Usage: We share information with certain Google Maps Platform APIs to retrieve information based on your location-specific requests. This includes your location, IP address, visit frequency, load details, and personal information (like email, phone number, and name), among other data. We cache your location on your device, with consent revocation options available when you contact us. Google Maps Platform APIs may use cookies and other data on your devices.
- Affiliates: Information may be shared with our affiliates, under the condition they adhere to this privacy notice. Affiliates comprise our parent company, subsidiaries, joint venture partners, or companies under our common control.
- Business Partners: We may share your data with business partners to bring you specific products, services, or promotions.
- Other Entities: If necessary for the exchange of information, documents, performance of legal obligations, debt recovery, legal consultation, settlement of cooperation, and execution of insurance policies.
Your personal data may be provided to third-party providers only on a proper legal basis and in accordance with applicable laws and regulations. We ensure that any data sharing complies with data protection regulations and that our third-party providers comply with all legal requirements for personal data processing.
6. Cookies and tracking technologies
We employ cookies and similar tracking mechanisms (such as web beacons and pixels) to collect or store data. Our Cookie Policy details how these technologies are used and how you can opt out of certain cookies.
The default setting for most web browsers is to accept cookies. However, you can typically modify your browser settings to decline cookies or to alert you when cookies are being sent. Opting to remove or reject cookies may impact the functionality or services of our Services.
7. Data retention period
We maintain your information as long as it’s needed to achieve the goals stated in this privacy policy unless the law dictates a longer period.
Your personal data will be retained only for the time necessary to fulfill the objectives mentioned in this privacy policy, except when an extended retention period is demanded or allowed by law (e.g., for tax, accounting, or other legal necessities). There’s no scenario in this policy that necessitates holding your personal data for more than one year.
Should there be no continuing legitimate reason to process your personal information, we will proceed to either erase or anonymize it, or if neither is feasible (such as when your personal data is kept in backup archives), then we will securely store your personal information and block any further processing until deletion can be accomplished.
8. Data protection measures
We have implemented appropriate and significant technical and organizational security measures to protect the personal data we process. However, no method of transmission over the Internet or electronic data storage is completely secure due to the activities of hackers, cybercriminals, and other illegal entities. While we are committed to protecting your personal information, be cautious when submitting personal information online and use additional security measures such as up-to-date antivirus software and strong passwords. We recommend using our services only in a secure environment.
9. Information from minors
We do not deliberately collect or market to individuals below 18 years of age. By utilizing the Services, you declare that you are either over 18 years of age or are the parent or guardian consenting on behalf of a minor to use the Services. Upon discovering that we have collected personal data from users under 18 without parental consent verification, we will deactivate the involved account and undertake appropriate steps to quickly remove such information from our records. Should you be aware of any data collected from individuals under the age of 18, please reach out to us at hr@deltaexpresseu.com.
10. Your privacy rights
In specific regions like the European Economic Area (EEA), you are granted rights that enhance your ability to manage your personal data. Subject to legally provided exceptions, you have the right to: request access to your personal data, rectify it, delete it, restrict its processing, data portability, as well as the right to object to processing based on Article 6(1)(f) GDPR, and withdraw consent where processing is based on Article 6(1)(a) GDPR. Additionally, you have the right to lodge a complaint with the President of the Personal Data Protection Office (UODO) via email at: kancelaria@uodo.gov.pl or in writing at: ul. Stawki 2, 00-193 Warsaw.
The above rights are exercised by the Administrator Information in accordance with applicable laws, including the GDPR. For exercising these rights, please reach out to us using the contact information found in the “CONTACT DETAILS” section.
Withdrawing Consent: If your personal data is processed based on your consent, you can withdraw this consent at any moment. Consent can be withdrawn by contacting us using the provided contact details in the “CONTACT DETAILS” section.
It’s important to note, however, that withdrawing consent does not invalidate the legality of the processing carried out prior to withdrawal, nor does it affect processing based on legitimate grounds other than consent.
11. Updates to this policy
This privacy notice is subject to updates and revisions over time. Any new version will be marked with an updated “Revised” date, and the changes will take effect once they are published. Should there be significant amendments to this privacy notice, we will notify you either by prominently posting a notice of such changes or by sending you a direct notification. We encourage regular review of this privacy notice to stay informed about how we protect your data.
If you have any questions or comments about this policy statement, you are welcome to contact us. Our contact details are provided in the section: ADMINISTRATOR INFORMATION AND CONTACT DETAILS